GAFFNEY, S.C. – Already the only chassis manufacturer to offer 24/7 factory-direct support of its motorcoaches, Freightliner Custom Chassis Corporation (FCCC) announced today is expanding its service with a powerful resource that customers can fit into their pockets.

Launched in early 2011, FCCC’s 24/7 direct initiative created a constantly available, easily accessible network with the goal of providing customers the best possible assistance and answers to even the most complex chassis issues.

The new 24/7 direct service cards are being mailed this month to all purchasers of new motorcoaches built on an FCCC chassis dating back to Jan. 1. They’re printed with key support contact information and the customer vehicle identification number to serve as a valuable quick reference, and an embedded USB flash drive makes the card a virtual library of chassis data.

By simply flipping the drive out from one end of the card and plugging it into a computer, a customer gains access to a wealth of information including warranties, maintenance schedules, EPA 2010 emission technology featuring selective catalytic reduction (SCR), vendor categories, website links and entire user manuals. Plus, with a gigabyte of memory on board, there’s plenty of room for additional downloads and updates, enabling customers to utilize the USB for personal storage.

“FCCC wanted to develop a resource that would enable our customers to easily access all of the essential information they need about their chassis,” said Dave Hoover, senior manager of Customer Support at FCCC. “The 24/7 Direct card and USB drive is compact, but it contains volumes of information that will be important to our customers.

This is just another example of FCCC’s commitment to our customers and furthers our ‘Driven By You’ mission, said Hoover. And with our around-the-clock direct access to FCCC chassis experts, the 24/7 direct program offers an unparalleled support system, no matter where our customers are on North America’s roads.”

FCCC’s customer assistance phone line at 800.FTL.HELP is staffed 24 hours a day, seven days a week by a team of well-qualified customer service advisors who all have hands-on plant experience and boast an average experience level of 16 years.

To complement their expertise, on-the-ground support can be found at more than 400 FCCC service locations in North America. More than 90 of those locations are also part of the Freightliner Oasis Network, a group of dealerships across the country dedicated to serving FCCC RV customers.

The Freightliner Oasis Network is specifically tailored to the RV customer. Each service location has specially trained RV service technicians, separate bays for RV service, secure parking for RV customers and additional amenities specifically for RV owners.

Freightliner Custom Chassis Corporation manufactures premium chassis for the motorhome, delivery walk-in van, and school bus and shuttle bus markets. Freightliner Custom Chassis Corporation is a subsidiary of Daimler Trucks North America LLC, a Daimlercompany.

For more information, visit www.freightlinerchassis.com.

The new MaxxAir II® is the most advanced vent cover ever, available in the same popular colors as the original vent cover.  The New Maxxair II has doubled the vent opening compared to the original vent cover and it includes an exclusive easy to open hinged brackets, you simply cannot buy a better vent cover.

Exclusive side louvers provide unsurpassed cross ventilation. Aerodynamic Shape maximizes vent area and mounts to the same holes as the MaxxAir standard vent cover.

Stainless steel snap lock pins remove for easy access. Hinged brackets provide full access for cleaning and inspection of roof vent seal.

• 6-year warranty, best in the industry
• Twice as much vent area as our original vent cover!
• Hinged hardware included for easy opening and cleaning – No Tools Required
• Solid one-piece, sleek aerodynamic design
• Lets in Fresh Air Anytime… Rain or Shine!
• Stale Musty Air, Smoke, and Cooking Odors Escape While Rain Stays Out
• Prevents Heat Build-up
• Made of High Density Polyethylene with maximum UV Protection.
• Available in Translucent White, Smoke Tint, Shellwhite (Almond), Black, Silver and Champagne.
• Can be safely installed over high powered RV ventilator fans; however our Fan/Mate® is specifically designed for this application allowing higher air flow from your existing ventilator fan.
• Fits over most 14″ x 14″ Standard Roof Vents
• Installs easily!

• Each cylinder has its own pump and reservoir.
• NO SPRING or HINGES to rust and break.
• 10″ x 10″ foot pad, supporting the vehicle from sinking.
• High pressure, high temperature hydraulic flex lines.
• Operates using power extension and retraction.
• Deluxe touch pad for fully automatic control.
• Transferable-ability to install on your next unit.
• Each jack has remote mounting capabilities.
• 12,000 lb. capacity per leg.
• Limited lifetime warranty.

Safety Step has manufactured Safety Step stools since 1995 and over the years has developed innovative products that make them one of the safest stepping stools available on the market today.   Now you can take your next step up with the rugged all aluminum safety step. Folds to just 3″ thick with unique double-locking safety legs. Wide base with non-slip rubber leg tips prevents tipping. Supports up to 1,000 lbs.  Open height is 8″, folded is 3″. Available in black, grey or a easy see safety yellow. 1 year warranty.

Features

• Unique Self Leveling Anti-Tip Design
• Tubular Aluminum 15″ x 19″ Platform
• Unique Double-Locking Safety Legs
• Non-Slip Safety Strips on Platform
• Silver, Black or Yellow Powder Coat Finish
• All-Aluminum Welded Construction
• Heat Treated for Maximum Strength
• Weights 8 lbs.
• Lab Tested to 1000 lbs.
• 8″ Tall; Can Be Used as 3″ Mat

The revolutionary WirelessAir on board air compressor system, controls two air springs independently. The wireless hand held remote is designed for convenient operation and includes an advanced diagnostics feature for safety and peace of mind. The Air Lift WirelessAir system automatically maintains the set pressures utilizing a compact remote the size of a garage door opener with memory buttons for frequently used settings.

Features

• Easiest installation ever for on board compressor system
• Wireless hand held unit for convenient operation in or outside vehicle
• Specifically designed to control air helper springs
• Advanced diagnostics for safety and peace of mind
• Automatically maintains set pressures
• 2 user-defined memory buttons allow for frequent user settings
• Kit includes compressor, manifold and control box (everything you need)
• Controls two air springs independently

Lynx Levelers,  to make sure your RV stays where it should be.  There are several options offered by Lynx Levelers.  10 pack levelers with storage bag which includes 10 interlocking blocks with a storage bag for easy transport. Another option is the four block Lynx Leveler option which does not include a storage bag, each block can hold up to 40,000 lbs.  Finally there is the new “Wheel Stop N’ Chock”. 

The BigFoot Hydraulic Tongue Jack is going to make hooking up your trailer a whole lot easier. As a direct replacement for any electric or hand jack on any towable trailer with a tongue, the BigFoot Hydraulic Tongue Jack is 4 times faster (2 inches per second) and a snap to install. This compact jack is easily installed by bolting on in just 15 minutes and has a 64 sq inch stabilizing foot.

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If your old, warn out springs are the only things that need replacing, save time and money by purchasing the Pioneer upgrade kit. The Pioneer Upgrade Kit takes away the hassle of needing to wind up heavy spring tension since no springs are used. The Pioneer Upgrade kit includes roller endcaps, telescoping crank handle and installation/operation manual. Available in white or black finish to match any arm color. Note: upgrade kit is compatible with 1997 and newer Carefree Spirit, Fiesta and Simplicity awnings.

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